In a industry that's so easy for companies to have made up reviews on their web-site and claim to be the best movers, meanwhile all they do is sit behind a desk, book moves, hire people off the street without any sort of training which they claim to be bonded and fire the same employee for steeling.
As a mover I understand how hard it is to some keep client happy but all that can change in 5 min of introducing yourself and the crew or it might take till the end of the end of the day, when the client see that you as a mover have taken good care of their belongings by protecting it with pads, have saved them time and headache without coming up with excusess like,
“Today I’m having a bad day“
(You shouldn’t have came to work and waste my time),
“My back hearts“
(Then your in a wrong business),
“The truck Brock down”
(Why nobody called?),
“Sorry we went for lunch"
(You could have told us! Are we being charged for the hour & half),
“ We have to charge you extra for stairs"
(You are the mover, I hired you for the stairs)………..
I can sit here all day and write all the excused the movers have came up for clients but I’ll leave that to you, at the end of the day none of clients went back to the same company nor they referred them to anybody they knew.
People aways remember the bad service since it hunts them for the rest of thier lives every time the clients relocates but good service in moving is hard to come by just like a good mechanic or contractor. Client might forget the company name or the crew name but they will never forget the bad service they get from any company.
Few years down the road there might me no more printed adds and who ever has a computer at home will rather spend few minutes on the web searching for the movers that can help them relocate with the
best possible servie at a reasonable rate, not at $150/hour and then go for an hour and half lunch and expect the client to pay for it.
Look Here
ReplyDeleteThere are few good web sites that can help you nerrow down you movers of choice.
Use the following links it will help or if you know more web sites that others have commented on the movers they have used please add or email me.
http://www.bbb.org/canada/Find-Business-Reviews/ (to search with company name)
http://www.bbb.org/canada/bbb-accredited-business-and-charity-directory/ (to search for a accredited company in our area)
http://www.ripoffreport.com/
http://homestars.ca/
www.movingscam.com/ (in USA but good stories to learn from)
Awesome post, definitely need that wrap. Cheers http://www.thestudentmovers.com
ReplyDelete